Shipping policy
Last updated July 21st 2026
At Studio Morilly, I prepare every order with care and attention. As I work part-time alongside my illustration business, I maintain a generous processing time. Please read below for details on what you can expect.
Shipping location
All orders are shipped from Kampen, The Netherlands.
Processing times
Ready-to-Ship Products
Stock items such as greeting cards, stickers, mugs, and other merchandise are usually shipped within 3–7 business days.
Custom-Made Products
Custom-made products, such as personalised illustrations, require a longer processing time. You will always receive a personal estimate by email or during the ordering process, depending on the complexity of the project and my current workload.
I always do my best to process and ship orders as quickly as possible.
Shipping costs
Shipping costs are automatically calculated at checkout and depend on the size, weight, and destination of your order.
- Within the Netherlands: from €3.65
- Within Europe: from €4.95
- Outside Europe: calculated at checkout (where available) or provided upon request
Free shipping may occasionally be offered on orders above a certain value. Please check the website or newsletter for current promotions and offers.
Estimated delivery times
Once your order has been shipped, estimated delivery times are:
- The Netherlands: 1–3 business days
- Europe: 3–10 business days
- International: 7–21 business days
Please note that these delivery times are estimates only. Postal delays may occur, particularly during holidays or busy periods.
Customs duties and import taxes
A custom duties fee is calculated at checkout for orders outside of the EU.
For orders shipped outside the Netherlands (for example, to the United States), your package may be inspected by customs upon arrival.
Depending on your country's regulations, customs duties, import taxes, VAT, or handling fees may apply.
These charges are determined by the destination country and are not controlled by Studio Morilly. Any additional fees are the responsibility of the buyer.
Unfortunately, I cannot predict whether customs charges will apply or how much they may be. If you have any questions, please contact your local customs office for more information before placing an order.
By placing an order, you agree to these terms.
Sustainably and securely packaged
Whenever possible, I use sustainable packaging materials and ensure that every order is packed securely and professionally, so your items arrive safely and in excellent condition. I also sometimes use recycled packaging materials such as bubble wrap, filler paper or cardboard pieces.
Shipping Issues
Has your order been delayed? Please check your tracking number provided with your shipment.
Has your order arrived damaged? Please contact me at studiomorilly@gmail.com and include your order number, and if needed, photo's of the damage. Damage must be reported in writing within 7 days of receiving your order. I will work with you to find a suitable solution as quickly as possible.
For more information, please refer to the Return Policy.